Associate Inside Plant Ops Engineer

Posting Job Description


Assist ISP personnel with troubleshooting, support and maintenance of network elements and connections required to support Charter's revenue generating networks. Work to provide enterprise-wide tiered support on converged distribution and access network elements and connections as needed. May provide support for moderate services and other products.

Under moderate supervision, responsible for the delivery of high quality off-air, satellite, microwave, and digital transport programming up to the outside plant (point of demarcation from ISP facilities) utilizing, maintaining and installing a variety of optical and electrical interfaces including but not limited to coaxial cable, microwave, fiber optic transmission, CAT 6 to name a few typical technologies. This includes root cause analysis of all equipment associated with the Headend (HE), Hubs. On-call rotation required.


Actively and consistently support all efforts to simplify and enhance the customer experience

Monitor services for quality delivery assurance.

Follow "Did I?" Checklist and Perform daily checks to ensure HE functionality.

Maintain a clean, safe work environment / headend.

Maintain awareness of network activities affecting local elements.

Troubleshoot video outages.

Perform network problem resolution.

Troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols.

Setup and operate legacy headend equipment including but not limited to signal processors, modulators, demodulators, IRD's and IRT's.

Install, maintain, and perform testing and required documentation of emergency alert systems.

Perform and properly document with guidance all required Charter Engineering and FCC mandated PoP testing.

Adhere to industry specific local, state, and federal regulations, as applicable.

Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.

Perform HE and facility Technical Quality Assurance (TQA) inspections; Ensure all cabling, equipment installation, power and cooling is in compliance with corporate TQA standards.

Create approved methods of procedure.

Maintain and support protocol compatibility standards, develops and implements network enhancements.

Work on projects / systems / issues of moderate to medium complexity surrounding network planning, configuration and optimization.

Work on one or more projects as a project team member, occasionally as a project team lead.

Submit and executes Change Management Requests.

Analyze analog and digital channel level measurement and quality testing.

Review test equipment and quality of signal throughout the network.

Perform all daily, weekly, monthly and quarterly testing and logging as outlined by ISP Playbook.

Know, understand and follow company policies.

Perform other duties as requested by supervisor.


Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Driving is a requirement for this position. Must possess and maintain a valid Driver's License and safe driving record.

Ability to use personal computer and software applications

Ability to use handheld communication devices and applications

Ability to differentiate between different sizes and colors of wires

Ability to make cable connections in tight spaces by bending, reaching, twisting

Ability to work with small components and wires to make cable connections

Ability to use the following hand tools:
electric drills, hammers, wrenches, screwdrivers

Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)

Ability to accurately measure distances, using tapes or other measuring devices

Ability to read general system layouts from blue prints and system maps

Ability to operate appropriate computer or test equipment associated with position

Ability to prioritize and organize effectively

Ability to work independently

Ability to work while standing 50 - 70% of the time

Knowledge of basic mathematics and electronics

Ability to adapt and change to ensure the successes of the business.

Fundamental knowledge of Critical Systems

Advanced knowledge of RF and IP technologies

Fundamental knowledge of Video Networking, IP and DOCSIS

Advanced knowledge of HFC design and operational experience

Advanced knowledge of optical test equipment (such as OTDR, Optical Spectrum Analyzer, Fiber Light Identifier, Optical Fiber Scope and Optical Power Meter)


Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts

Ability to perform job from high places (roofs)

Knowledge of company products and services

Knowledge of National Electric Code and National Electric Safety Code

Knowledge of redesign and measuring voltage wiring; advanced splicing skills bench sweep, and spectrum analyzer

Basic understanding of advanced video networking, IP networking, and DOCSIS

Knowledge of Hybrid Fiber Coax and DOCSIS/CMTS

Knowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies

Knowledge of critical systems elements including but not limited to HVAC, Powering and Generators

Knowledge of Microwave CARS band and IP transport radios and their performance

Fundamentals of Transport Technologies


Bachelor's degree in Electronics/Technology or Sciences or equivalent work experience preferred

Professional level Network Certification preferred


Headend Technician or electronics / network implementation work experience 4+ years


Driving is a requirement for this position. Must possess and maintain a valid Driver's License and safe driving record.

Valid Certifications from the Society of Cable Telecommunication Engineers (SCTE) BTS and BDS


Work in a 24x7, fast paced environment

Exposure to continuous moderate noise

Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces

Exposure to dust, dirt, insects, rodents, pets, and cleaning solutions

Work and travel in inclement weather

Work all hours' day or night

Work performed near power facilities and electricity

More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

FCC Unit:
01099 - Auburn Mall Blvd Business Unit: Network Operations

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